COVID-19,

Cleaning and Cancellation Information

Updated: 18th May 2021

The open space and privacy of Benbecula makes it a perfect place to enjoy a safe break.  We can't wait to welcome guests back to our holiday home to enjoy this special place.

It is important that we are able to provide a safe environment for you to enjoy your stay.  Likewise, we have to ensure the safety of our team.

Taigh Tindill is a member of the Association of Scotland's Self-Caterers and Outer Hebrides Tourism

The ASSC have developed a strict cleaning protocol for self-catering.

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We have also completed certification in the “WE’RE GOOD TO GO” scheme endorsed by the National Tourist Organisations of Great Britain. COVID-19 industry standard. In recognition that we have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.

Risk Assessment

  • In line with the agreed guidelines we have conducted a detailed Risk Assessment to ensure the safety of our guests and staff.

  • We will continually review our Risk Assessment to take into account any changes in guidelines or legislation.

  • A copy of our current Risk Assessment is available on request.

Cleaning protocols

  • The housekeeping team have certified in Coronavirus Taking Proactive Action, a course endorsed by the Institute of Hospitality.

  • Additionally we have completed training in Covid-19 Holiday Let Cleaning Protocols.

  • As a superhost on Airbnb we have opted in to the new cleaning protocol “commited to clean” Airbnb has partnered with experts in health and hospitality to create a step-by-step cleaning guide for hosts. 

  • Where appropriate we are using hospital grade Virucidal disinfectants that comply with EN 14675.

  • The housekeeping team wear appropriate PPE and follow our strict cleaning checklist and protocol.

We provide appropriate cleaning materials and disinfectants within the property for you to use during your stay.

Arrival and Departure

You will enjoy a no contact self check in.  All of the relevant access information will be sent to you in advance and you will be able to access the property without direct contact with us.  If you need anything during your stay we are just a phone call away.

We will provide simple instructions for you to follow when you depart to help our team prepare the property for the next guests to arrive.

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